Frequently Asked Questions
Am I going to get exactly what's pictured?
What are your hours of operation?
What payments do you accept?
Ordering from Artwear by Robbie is easy. We currently accept payments through PAYPAL. Even if you do not have a PayPal account! Just select PayPal IPN from the checkout page and follow the directions - under the section called "Don't have a PayPal account?" There you can pay using Visa, MasterCard, American Express, or Discover Card. All transactions are secure. Or you can email or call us at 678-602-3287 with your phone order.
Am I going to get exactly what's pictured?
That's a good question! Yes, you will receive the exact item. Each item is individually made, please allow for slight variation in color due to the techniques used. We take pride in using the best leather and unique components and findings (snaps zipper, etc.).
When can I expect my order to be shipped?
Most orders ship within one week, if you need an item faster just ask.
What's your return policy?
We want you to be 100% satisfied with your order. If you are not happy with your order and want to exchange or return an item, please send us an email first at robbiewear@aol.com, and provide the following info: Name + Email Address + Description of Items To Be Returned + Reason For Return We will respond to your email within 24 hours. (Credit refunds only)
How can I contact you?
Email: robbiewear@aol.com or contact form
Phone: 770-590-5101
Mailing Address: 2233 S. Throop Street, suite 205, Chicago, IL 60608
What are your hours of operation?
Monday thru Friday 10:00 am - 6:00 pm CST
Saturday 11:00 am - 4:00 pm CST